Help and support

Our games

Every game on Kinetic Pride is our own work. Our team designs and builds them in-house and runs them from our own server, so they open straight into the player on each game page with no download and no third-party adverts. There are 31 games in total: reel games packed with bonus features, plus quick instant games such as Keno and Plinko.

Each game works on phones, tablets and computers, logged in or not. On a phone, the Full screen button under the player gives the best view.

Sign up with an email and password or with Google. An account is optional and adds a coin balance, XP, levels, a daily top-up and your recently played games.

You stay logged in through a secure session cookie that page scripts can't read.
Five wrong passwords in a row lock the account for 15 minutes.
Forgotten your password? Send the contact form with the topic Forgot password.

How we keep your details safe

All of our forms are server-based. When you sign up, log in or send a message, the form goes straight to our own server, which checks it and then saves or sends it from there. Your account information is never written into the site's pages and is never visible to other visitors.

Passwords are kept only as one-way hashes, never as text, and never appear in logs or emails.
Account files are stored in a private part of the server that can't be opened from the web.
Messages reach our team over an encrypted connection.
HTTPS protects everything travelling between your device and our server.
Payment details are never requested, because nothing is for sale.

Our policies

These explain how Kinetic Pride works:

Terms and conditions: the rules for using the site and games.
Privacy policy: what data we keep, why and for how long.
Cookies policy: the single cookie we set and its purpose.
Responsible play: tips, tools and where to get help.

Common questions

Does any of this cost money?

No. Every game is free and there is nothing for sale. Coins are virtual, worth nothing in cash and can't be withdrawn.

Can I play without signing up?

Yes. Every game opens and plays as a guest. Signing up adds a coin balance, XP, levels, a daily top-up and your recently played list.

How do I top up my coins?

You start with 50,000 coins. Every 24 hours you can claim a free 10,000-coin top-up on the My account page.

What are levels for?

Levels show how far you've come. You earn XP for signing up, claiming your daily top-up and opening games while signed in, and climb from Spark to Apex across seven levels.

I can't remember my password.

Send the contact form with the topic Forgot password. We'll confirm the account is yours and help you set a new one.

A game isn't loading.

Press Reload under the player, check your connection and try another browser. Still stuck? Tell us the game and your device through the contact form.

How do I close my account?

Sign in, go to My account and use Delete account at the bottom of the page. The account file is removed from our server straight away.

Are my details safe here?

Yes. Forms are processed on our server, passwords are stored as one-way hashes, account files are closed to the public and the whole site uses HTTPS. The privacy policy has the details.

Player Care

Need a break, a limit on your account, or your account removed? Send this form and a member of our team will sort it. For anything else, the contact page is the place.